Terms of Service

Last updated: 28 April 2026

1. Acceptance of these terms

By creating an account or using Signal ("the Service"), you agree to these Terms of Service ("Terms") and our Privacy Policy. If you do not agree, do not use the Service.

2. What Signal does

Signal is an AI-powered tool that ingests comments and mentions from social media accounts you connect (currently YouTube and Instagram), classifies them using a third-party AI service, and surfaces high-priority items in a dashboard and via Telegram alerts.

3. Eligibility

You must be at least 18 years old to use Signal.
You must have the authority to bind any organization on whose behalf you sign up.
You must have the legal right to connect each social media account you add to the Service (i.e. you own the account, or you have explicit permission from the account owner).

4. Account registration and security

Today, accounts are created by an administrator inviting you. You are responsible for:

Maintaining the confidentiality of your password and any API keys you store in the Service.
All activity that occurs under your account.
Notifying us promptly of any unauthorized use.

5. Acceptable use

You agree not to:

Use the Service to ingest content from accounts you do not own or have permission to monitor.
Use the Service in a way that violates the terms of any underlying platform (YouTube Terms of Service, Meta Platform Terms, Telegram Terms, Anthropic Usage Policies, Google Cloud Acceptable Use Policy).
Reverse-engineer, decompile, or attempt to extract the source code of the Service except where allowed by law.
Use the Service to harass, target, or surveil individuals.
Resell, sublicense, or otherwise commercially redistribute the Service to third parties without our written consent.
Upload malicious code or attempt to disrupt the Service.

6. Third-party platforms

Signal connects to YouTube, Meta (Instagram and Facebook), Telegram, Anthropic, and Google Cloud. Your use of features that depend on these platforms is also subject to their terms:

If a third-party platform changes its terms or removes API access, parts of the Service may stop working. We will adjust as quickly as practical but cannot guarantee continuity.

7. Your data, your content

You retain ownership of:

Your account data (email, name, settings).
The configuration you create (workspaces, organizations, channels, rules).
The comments and mentions ingested into your workspace from the social accounts you connect (subject to the source platform's terms).

By using the Service, you grant us a limited license to process your data only to operate and improve the Service for you. We do not claim ownership of your content. We do not use your data to train AI models.

8. Service availability

The Service is provided on a best-effort basis. We do not currently offer a formal uptime SLA. We may take the Service offline for maintenance, upgrades, or in response to security incidents.

9. Pricing and billing

The Service is currently provided to invited tenants without a recurring fee. We may introduce paid plans in the future; if we do, we will give you at least 30 days' notice and an opportunity to accept or stop using the Service before any charge applies.

10. Termination

By you: you may stop using the Service and request account deletion at any time by emailing [TO FILL: support email].
By us: we may suspend or terminate your access if you violate these Terms, if continued service would put us in breach of a third-party platform, or if we discontinue the Service. Where reasonable, we will give notice first.
On termination, your data will be deleted within 30 days, except where we are required by law to retain it.

11. Disclaimer of warranties

The Service is provided "as is" and "as available", without warranties of any kind, express or implied, including but not limited to merchantability, fitness for a particular purpose, and non-infringement. AI classifications may be inaccurate; do not rely on Signal as the sole source of truth for time-critical decisions (legal, medical, safety, financial).

12. Limitation of liability

To the maximum extent permitted by law, VAC Studio shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising from your use of or inability to use the Service. Our total liability for any claim relating to the Service shall not exceed the greater of (a) the amount you paid us in the 12 months preceding the claim, or (b) one hundred euros (€100).

13. Indemnification

You agree to indemnify and hold harmless VAC Studio against any claim arising from:

your use of the Service in violation of these Terms or a third-party platform's terms;
your connection of social media accounts you do not have authority to monitor;
content you provide or generate using the Service.

14. Changes to these Terms

We may update these Terms from time to time. When we make material changes, we will notify you via email or a notice in the app at least 14 days before the change takes effect. Continued use after the effective date constitutes acceptance.

15. Governing law and disputes

These Terms are governed by the laws of [TO FILL: jurisdiction — typically Türkiye for VAC Studio, but confirm with counsel], without regard to conflict-of-laws principles. Any dispute arising from or related to these Terms shall be resolved in the competent courts of [TO FILL: court location, e.g. Istanbul, Türkiye].

16. Contact

VAC Studio
[TO FILL: full address]
[TO FILL: support email]